BrickWorks

IT Operations Dashboard

BrickWorks Team KPIs

A quick read on ticket volume, workload, and team activity

Dashboard Admin

Team snapshot

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Current-month performance across both application teams.

Total tickets

0Across both applications

Active analysts

0 / 0Analysts with activity

Average workload

0Tickets per active analyst

Peak week

No ticketsHighest weekly volume

Volume trend

Weekly ticket flow

Tickets by week

Mix

Where work landed

Customer mix

0 GG · 0 BWS

Application mix

0 JD Edwards · 0 Salesforce

Team activity

Analyst leaderboard

Ranked by tickets